Solution
Customer review analysis
Use MST NLP tools to understand what your customers say about your products and services.
Your challenge
Many e-commerce platforms try to increase customer satisfaction level by analyzing product reviews and improving their products. But analyzing enormous amount of reviews at scales is a hard task.
Organizations try to perform sentiment analysis on product reviews, which is a nice approach, but it won’t reveal strength and weaknesses of attribute that product has.
The MST suite of tools provides an end-to-end solution to extract a structured information from product reviews and perform a targeted sentiment analysis.
Meet your customer expectations
Quickly address customer’s changing needs. Improve user experience and increase customer retention to boost your ROI.
Outcomes
Discover new markets
Reach out new customers from other countries and expand your business faster with help of our products that can easily handle multilingual content.
Response to changes faster than before
Quickly response and adapt to new customers’ needs and market expectation that change rapidly nowadays.
Overcome the competition
Use our technologies to analyze competitors’ products and to highlight the difference and reinforce your messaging.
Experts’ opinion
To improve marketing strategies using product reviews, an effective method should be used for predicting the sentiment polarity.
J. Jabbar, I. Urooj, W. JunSheng and N. Azeem
"Real-time Sentiment Analysis On E-Commerce Application"
Take the next step on the way to the feature of e-commerce
Build a robust review analysis platform with MST Tessence
Extract all the necessary information from product reviews in real time to gain more insights that can have a meaningful impact on your business.
Multiple channels
Retrieve and process unstructured product reviews from your system or social media as Tessence can work with any data structure.
Scale as you go
Use our cloud solution and pay only for what you used or choose on-premises deployment when your organization is ready to scale up.
Detect anomalies
Use Tessence inside your data analytics pipeline to detect fake reviews or spam to eliminate a bad affect on your brand.
Predict the future by analyzing customers’ sentiment with Sensus
Identify and follow the emerging trends.
Control the sentiment
Predict sentiment for new products based on Sensus historical analysis and create a better product with every iteration. Augment the future of your business.
Discover trends
Understand how your business decisions reflect in customer satisfaction level. Make quick changes to avoid negative sentiments. Combat complacency by showing how customer sentiment trends over time.
Recognize differences
Find out how your service or product is appreciated in different locations. Better understand market segments and make appropriate changes to your product.
Ready to integrate the solution?
Our team will guide you through the whole solution integration. Cloud and on-premises deployments are available.
Contact our technical sales team or request a demo. We will be happy to answer your questions and provide any necessary information.